You can return or exchange eligible items free of charge within 30 days of delivery. Return shipping is free — we provide a prepaid shipping label.
Return window
30 calendar days from the date your order was delivered.
Item condition
- Unworn, unwashed and unused.
- In the original packaging, with all tags and labels attached.
- Shoes must be returned in the original shoebox with no wear on the soles. Please do not use the shoebox as the shipping box.
How to start a return or exchange
- Contact us. Send your order number and the items you want to return or exchange through our Start a Return page or our Contact Us page.
- Receive your free prepaid label. We email your return label within 1 business day. Return shipping is free for US orders.
- Pack and ship. Put the items in their original packaging, attach the label and drop the parcel at the carrier shown on the label.
- Refund or exchange. We inspect your return within 2 business days of receiving it, then issue your refund or send your replacement.
Refund time
- Refunds are issued to your original payment method.
- We process the refund within 3–5 business days after we receive and inspect your return.
- Your bank or card issuer may need a further 5–10 business days to post the refund to your account.
- In total, please allow up to 2 weeks from the day your return reaches us.
- We email you as soon as the refund has been issued.
Exchanges
Exchanges for a different size or colour are free, subject to availability. We ship the replacement once your return is on its way back to us.
Free return shipping
Return shipping is free for orders within the United States. We provide a prepaid label, so there is nothing to deduct from your refund.
Non-returnable items
- Items marked “Final Sale”.
- Personalised or customised products.
- Gift cards.
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery with your order number and photos. We will send a free replacement or issue a full refund, including any shipping costs.
Gifts
If you received your item as a gift, we issue store credit to the gift recipient.
Still need help?
Visit our Contact Us page and we will be happy to help.